Player support
Help with Hive Hop: purchases, bugs, privacy and anything else.
Common questions
- A purchase did not arrive
- Open the game, go to Settings and press Restore purchases. If that does not help, write to us with your player ID and the order number from your store receipt.
- How do I get a refund?
- Refunds are handled by the store: Apple or Google Play.
- Can I play without ads?
- Rewarded ads only play when you choose to watch them. Where a game sells an ad-free option, it is in the shop.
- I found a bug or something offensive
- Tell us the game, your device and what happened. The swarm fixes it in the next update.
- Where is my player ID?
- In the game, under Settings. It is the only thing we need to find your data.
- How do I delete my data?
- Follow the delete your data steps.